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What do I do if my Thirsties product has a defect?

Defects are rare, but they do occasionally occur and we apologize wholeheartedly if you have received a defective Thirsties product. We stand behind our products and are happy to work with you to provide a resolution. Our Warranty:
  • Your product is under limited warranty for possible return for up to 1 year after the original purchase date.
  • Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
  • Staining, fading, holes that develop with use and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
  • Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
  • If your products were damaged by the use of additives or improper care, the warranty will be void.
If your product meets our warranty guidelines please click here to complete the necessary information. What to Expect Next: Upon receipt of your information a customer representative will review and contact you shortly.  If a replacement item is deemed necessary, we will send the same color and size of the defective diaper at no cost to you. Your replacement product will arrive with a prepaid label to send your defective item back to us. If possible, we will repair the defective items and donate to supply needy families with cloth diapers and accessories.
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  • I just have to say how AMAZING Thirsties customer service is! I ordered a DUO AIO from an online retailer and it had a very minor defect. I contacted Thirsties and they sent a new one out immediately with a postage paid return label for the old one!! My favorite company!

    Jessica O on
  • Thankfully Ive never had an issue with any of my Thirsties products but its great to know that there is a one year warranty just incase something did happen.

    Sarah Hayes on

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