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Where do the returned diapers go?

image of cloth diaper
What happens to the diapers that are returned to Thirsties? Is that it? Is the diaper doomed to lay in a landfill when they still have life in them? In most cases, the answer is NO! We care too much about our diapers and mother earth to let that happen! (Of course, the ones that are dead do have to be disposed of.) If you don’t understand my humor, please let me know. ;) We at Thirsties believe not only in providing the customer with a useful, affordable, and quality product, but we also believe in sustainability. One of the ways in which we do that is repairing the returns (if possible), and donating to those who need them. If you have submitted a return with Thirsties before, you would receive a response like this: “We sincerely apologize for your flawed Thirsties item, and we are happy to help! Your satisfaction is very important to us. We are replacing your item/items. Included in the package will be a prepaid label. Please use the prepaid label to send us our defective item. We will repair the item if possible, and donate to supply needy families with diapers and accessories. No need to buy a mailer or special envelope to return your item to us. Our Eco Enclose mailers are made to use twice, so simply use the second adhesive strip to close the Eco Enclose mailer, and leave in your box for your mail carrier to pick-up.” Although we get back less than .5% of sales in returns, it still adds up to a large amount considering how many we sell.
image of cloth diapers
Most of our returns go back to the sewers who repair them, and then we donate them to our local County Health Department to be dispersed to needy families. Our returns for worn Aplix take a lot of time to fix, and they go to LCDSF!, who generously makes the repairs and donates to needy families. We are so glad to be able to be recycling used diapers, and passing them on to those who can use them!

Written by Sonya Choron 1/20/12

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  • That is awesome! Thanks for the post!

    Alexis Bertch on
  • I love that you guys give returns to families in need. I have always thought that cloth diapers can change a family in need’s life. I was a single mom with my first child, and I will tell you, it was hard. Having to buy diapers on top of everything else made things really tough. It usually meant less food. I have to admit that as a young mom, and college student, I once even had to steal a pack of diapers out of desperation. If I had had cloth diapers then, life would have been a little easier….I love knowing that you are contributing towards making life easier for a mom out there in the same situation I was in. Thank you!

    Mechele Johnson on
  • Hello Maia,

    Sorry, we do not carry the Duo Fab Fitted in pink. That is a sample diaper that was made. We do have the Orchid color, which is more lavender. :)


    Sonya on
  • That is wonderful!

    shelby on
  • It’s always good to know that companies are giving back. You get what you give : )

    Mary Gibson on

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